As the coronavirus (COVID-19) situation continues to evolve, we find ourselves facing some challenges we’ve not had to address before. No doubt, you’re finding the same in your business.
We would like to let you know what we’ve done to ensure that you continue to receive excellent service and technical support from our team.
- Strengthened hygiene measures. We run a very clean office anyway, but we’ve increased the number of hand sanitation stations in the office, installed powerful air purifiers throughout the office, and replaced the hand dryers in our bathrooms with ultra-hygienic, energy efficient models.
- Encouraged staff to stay home if unwell. Whether it’s just a mild cold or something more serious, we’ve asked staff to make sure they stay home if they’re feeling unwell, to protect colleagues and ensure we can continue to deliver great service.
- Empowered staff to work from home. We’ve been running trials with our teams over the past week to ensure that they can make a seamless transition to working from home if it becomes necessary for them to self-quarantine. Most staff now have access to all the systems they need to do their jobs from home.
If you call our support lines, you may occasionally notice some minor differences in the way calls are managed, as calls may be routed to staff members’ own phones. We ask for your patience with any glitches. We’ll be watching closely for any such problems and will act immediately to resolve them.
We’re doing all we can to keep ourselves, our families and the wider community safe and well. We hope you and your loved ones remain well and that your business continues to prosper through this uncertain time.
If there’s anything further we can do to support you in this unprecedented situation, please let us know.