COVID-19 crisis management

Helping your business navigate this difficult time

AroFlo is here to help

The COVID-19 pandemic has placed unprecedented stress on businesses around the globe. In uncertain times such as these, many businesses will be forced to take measures to ensure they survive and can prosper again once things are back to normal. We’re here to help you through this difficult period as best we can.

On this page, you’ll find resources which are relevant to the field service industry, from government bodies, us and our partners. As the situation is developing fast, we’ll make sure to update this page regularly.

Our latest updates

Taking care of your mental health during uncertain times

If you are feeling anxious & nervous about what lies ahead, this is normal and you are not alone.

AroFlo Forum

Important message from AroFlo about COVID-19

You will continue to receive excellent service
& technical support from our team.

Tips for working from home

Staying mentally healthy when working remotely

A list of common working from home concerns
& what you can do to alleviate the impact.

Support for Australian businesses impacted by COVID-19

Below you’ll find all the government assistance available to trades businesses. We’ll endeavour to keep this page up-to-date as more updates become available.

Pandemic Leave Disaster Payment

Support if you can’t earn an income because you must self-isolate or quarantine, or are caring for someone with COVID-19.

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COVID-19 Disaster Payment

This is a lump sum payment to help workers unable to earn income due to a COVID-19 lockdown, hotspot or period of restricted movement.

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JobMaker Hiring Credit scheme

The JobMaker Hiring Credit scheme is an incentive for businesses to employ additional young job seekers aged 16–35 years.

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Boosting Apprenticeship Commencements

Support for employers who engage a new Australian apprentice.

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Instant asset write-off for eligible businesses

Eligible businesses can claim an immediate deduction for the business portion of the cost of an asset in the year the asset is first used or installed ready for use.

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Backing Business Investment

Eligible businesses may be able to deduct the cost of new depreciating assets at an accelerated rate.

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Support for Indigenous businesses

Find support for Indigenous businesses impacted by COVID-19.

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Assistance for affected regions, communities and industries

Support for regions, communities and industry sectors that have been affected by the COVID-19.

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SME Recovery Loan Scheme

If you received the JobKeeper Payment between 4 January and 28 March 2021, you may be eligible to apply for a business loan.

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International Freight Assistance Mechanism

The IFAM is a temporary measure to help restore critical global supply chains which have been impacted by COVID-19 containment measures around the world.

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Support for the cultural and creative sector

Learn more about the support package for cultural and creative businesses impacted by COVID-19.

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Banks’ COVID-19 relief program

Support to defer loan repayments and waive certain banking fees for small businesses impacted by the pandemic.

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COVID-19 Disaster Payment – Victoria

Eligible workers who lose hours due to the lockdown will be eligible for support through the Commonwealth’s COVID-19 Disaster Payment, as will businesses that do not qualify for Victorian Government support programs because they are not registered for GST.

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Live Performance Support Program (Suppliers) Round Two

Suppliers of goods and services involved with live performance events will be eligible for a grant of $200 or $500 per event.

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Commercial tenancy relief for Victorians in small business

To back Victorian small and medium-sized business owners as we emerge from lockdown, from today, the Victorian Government is making it a requirement for commercial landlords to provide rent relief that matches their eligible tenants’ fall in turnover.

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Business Costs Assistance Program Round Two July Extension

The Business Costs Assistance Program Round Two July Extension provides eligible businesses that had not previously applied for the Program in June, or have since become eligible, with the opportunity to apply for $4800 in support.

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Small Business COVID Hardship Fund

Providing $10,000 grants for eligible small and medium businesses that have experienced a reduction in turnover of at least 70%.

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Alpine Resorts Winter Support Program

Assists businesses in Victoria’s alpine resorts, Dinner Plain and surrounding towns, who were most impacted by the May, June and July COVID-19 restrictions.

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Employment assistance and subsidies

Jobs Victoria Fund

The Jobs Victoria Fund is providing $250 million in wage subsidies to assist Victorian businesses to employ at least 10,000 people who are looking for work.

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JobMaker Hiring Credit scheme

The JobMaker Hiring Credit scheme is an incentive for businesses to employ additional young job seekers aged 16–35 years. Eligible employers can access the JobMaker Hiring Credit for each eligible additional employee they hire between 7 October 2020 and 6 October 2021.

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Business mentoring and counselling

Business Recovery and Resilience Mentoring Program

Delivering a business mentoring program in partnership with VCCI to help small businesses navigate the economic challenges posed by coronavirus (CVOID-19) restrictions.

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Partners in Wellbeing Helpline

Free, confidential, one on one support to improve your financial, business and emotional wellbeing.

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Small Business Digital Adaptation Program

A Victorian Government initiative that allows eligible businesses to trial and then receive access to digital products, tools and training they can use to build digital capability in their operations.

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COVIDSafe Deep Cleaning Rebate

Rebates to help businesses cover the cost of cleaning after closing a worksite due to a suspected or confirmed coronavirus (COVID‑19) case.

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Seasonal Workforce Support Package

The $17 million Seasonal Workforce Support Package is helping address seasonal workforce shortages brought on by the coronavirus (COVID-19) pandemic.

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Mental health during coronavirus (COVID-19)

Advice and resources to maintain your and your employees’ mental health during the coronavirus (COVID-19) pandemic.

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Additional coronavirus (COVID-19) information and support for businesses

  • If you suspect you, your staff or a regular customer may have coronavirus (COVID-19) call the Coronavirus Hotline on 1800 675 398open 24 hours, 7 days
  • National Coronavirus (COVID-19) Health Information Line – 1800 020 080 (this number operates 24/7 – if you require translating or interpreting services, call 131 450)
  • If you need information on the operation of your business or access to assistance relating to coronavirus (COVID-19) you can call the Business Victoria coronavirus hotline on 13 22 15 or contact them
  • WorkSafe Victoria has information and advice to help you minimise the exposure of coronavirus (COVID-19) in your workplace and help manage working from home arrangements
  • Chartered Accountants Australia provides information on business and tax impacts
  • The Victorian Chamber of Commerce and Industry provides resourcesfor businesses.
  • The Australian Banking Association recommends contacting your bank to access any assistance on offer due to the financial impact of coronavirus on your business. This could include deferred loan payments, waiving fees and restructuring loans. If you’re not sure who to contact, the ABA’s website has a list of hardship contact details
  • The Australian Tax Office (ATO) can provide tailored support to businesses feeling the effects of coronavirus (COVID-19). If you’re feeling overwhelmed, or getting behind with your tax and super obligations, contact the ATO (on 1800 806 218) or speak to your tax professional.
  • The Fair Work Ombudsman provides information on coronavirus and Australian workplace laws or you can call on 13 13 94.
  • Advice for exporters can be found on the Global Victoria or Austradewebsite.
  • The Australian Small Business and Family Enterprise Ombudsman’s My Business Health website has advice and a Business Toolbox to help you run a healthy business with a healthy mind.

Reviewed 18 August 2021

JobSaver payment

Fortnightly payments from 18 July onwards for all eligible NSW businesses, sole traders and not-for-profit organisations impacted by the COVID-19 restrictions.

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2021 COVID-19 micro-business grant

Fortnightly payments from 26 June onwards for all eligible NSW micro-businesses (turnover between $30,000 and $75,000) impacted by the COVID-19 restrictions.

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2021 COVID-19 business grant

A one-off grant from 26 June to 17 July for all eligible NSW businesses, sole traders and not-for-profit organisations impacted by the COVID-19 restrictions.

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Business support and resources

Get access to personalised support from a Service NSW Business Concierge or through Business Connect.

Restrictions, exemptions and regulations for businesses trading during COVID-19.

Fee waivers, lodgement and payment deferments, and financial counselling.

Business support services, and government and commercial grants and loans.

A land tax relief package or a residential tenancy support package is available for commercial and residential landowners.

Programs to support the employment of our workforce.

Services and resources for mental health.

Online courses and learning resources.

Support for primary industry production.

Information about continuing your business and free resources available.

Festivals and programs to support small businesses, plus virtual workshops and webinars.

Small business owners share lessons they’ve learned about innovation, resilience and getting support.

Our teams are working hard to respond to the huge demand for COVID-19 business support. Find out how we’re tracking with delivering grants and payments.

Australian Government Support

Find financial assistance, eligibility and timing for Australian Government support for Australian businesses. This includes information on JobKeepers, SME guarantee scheme, tax relief support and more. This page will be kept updated as new information is available.

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Business Hardship – Border Closure Critical Support Grant

The Business Hardship – Border Closure Critical Support Grant will be targeted at businesses operating in the tourism, hospitality, arts and events, seafood and transport (hire car, coach tours) sectors, and other business that are impacted by the lockdowns and border restrictions that are in place in other states.

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Business Growth Loan Scheme

The $60 million Business Growth Loan Scheme will provide concessional loan funding to support businesses to recover, adapt, grow and develop enhanced business models.

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Business Vehicle Registration Relief

To support significantly impacted Tasmanian small businesses, business vehicle registration savings and deferrals are now available.

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ChargeSmart Grants Program

The second Electric Vehicle ChargeSmart Grants Program is now open. Individual grants are available towards the cost of purchasing and installing electric vehicle chargers for public use, particularly in regional areas and key tourism destinations.

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Free business advice

Enterprise Centres Tasmania is a statewide network of business advisors and mentors, created to help small businesses and their owners to reach their potential. Our advisors can support you with clear and considered advice at no cost to you.

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We have two new videos from one of our Business Advisors specifically talking about how you can operate through and after COVID-19.

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Free digital coaching

To help you get started or build your digital skills, The Department of State Growth is helping businesses take the next step online and offers a range of tools, free one-on-one coaching, seminars, webinars and information for all skill levels through the Digital Ready Program.

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Industry specific support

Now is a great time to connect with your Industry Association if you haven’t already. Find out how they can support you and your business.

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Minding Your Business program

Funded by the Tasmanian Government, the Minding Your Business program delivers free mental health training and support to Tasmanian businesses.

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Personal Protective Equipment temporary supply register

Due to the COVID-19 outbreak shortages of personal protective equipment are being expereinced worldwide, but many businesses need essential PPE to continue operating safely.

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SME Recovery Loan Scheme

Enhancing lenders’ ability to provide cheaper credit to businesses on JobKeeper, allowing many otherwise viable SMEs to access vital additional funding to get through the impact of Coronavirus, recover and invest for the future.

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Workplace and employee relations support

Unions Tasmania is providing free advice to any Tasmanian whose job has been impacted by COVID-19. They will assist workers to understand their rights at work and any related questions.

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Payroll tax relief

A number of payroll tax relief measures have been introduced to support businesses during the COVID-19 pandemic, including:

  • An exemption of all Commonwealth JobKeeper payments from payroll tax.
  • A 15 month waiver of payroll tax due over the period April 2020 to June 2021 (relating to the payroll tax return period March 2020 to May 2021) for businesses and business groups with annual Australian grouped wages below $4 million.
  • a six month waiver of payroll tax due over the period January 2021 to June 2021 (relating to payroll tax return period December 2020 to May 2021) for businesses that are eligible for the extended Commonwealth JobKeeper payment from 4 January 2021.
  • Up to a nine month deferral of payroll tax due over the period April 2020 to December 2020 for businesses with annual wages above $4 million adversely affected by COVID-19. Extended repayment arrangements for deferred payroll tax are also available.
  • A 12 month payroll tax exemption for wages paid to eligible new apprentices and trainees who commence a relevant contract of training with an employer from 10 November 2020 to 30 June 2021.

Further information is available at

COVID-19 Additional Business Support Grant

The COVID-19 Additional Business Support Grant has been introduced for industry sectors that are significantly impacted by the COVID-19 density and other trading restrictions applicable from 28 July 2021.

Grants of $3,000 for employing businesses and $1,000 for non-employing businesses will be available for businesses in eligible industry sectors (those that have been significantly impacted by the restrictions) that have experienced a decline in turnover of 30% or more as a result of the COVID-19 health trading restrictions introduced from 28 July 2021.

In addition to the above, a further grant of $1,000 will be available for eligible businesses (both employing and non-employing) with a commercial premise in the Adelaide CBD. This recognises the increased number of employees working from home (in line with health advice) and the impact this has on CBD businesses. The Adelaide CBD is defined as a commercial premise located in the 5000 postcode.

This grant builds on the COVID-19 Business Support Grant – July 2021 which was announced in July and is supporting thousands of South Australian small and medium sized businesses that suffered loss as a result of the restrictions and subsequent lockdown imposed on 20 July 2021. Businesses that received the COVID-19 Business Support Grant – July 2021 are eligible to receive additional COVID‑19 Business Support Grant, subject to meeting all the eligibility criteria.

To be eligible for the grant, businesses must meet the criteria listed below as at the start of the restriction period of 12:01am Wednesday 28 July 2021:

  • Be located/operating within South Australia.
  • Have a valid and active ABN (Australian Business Number) and be registered for the GST.
  • Have an Australia-wide payroll of less than $10 million in the 2019-20 financial year.
  • Operate in an eligible industry sector identified in the list of eligible ANZSIC classes
  • And must have experienced at least a 30 per cent reduction in turnover due to the restricted trading conditions over the two weeks from 28 July 2021 (the commencement date of the trading restriction) to 10 August 2021 compared to average fortnightly turnover in the June quarter 2021 (prior to restrictions).

To be deemed an employing business, the business must employ people in South Australia.

There is no minimum turnover test for the COVID-19 Additional Business Support Grant, but a business must be registered for GST.

Where multiple non-employing businesses meeting the eligibility criteria are controlled by one individual, company, partnership, or trustee, funding will be restricted to one grant for all non‑employing businesses controlled by the individual, company, partnership, or trustee.

Businesses must be able to provide evidence of this reduction in turnover if requested and retain these records for 2 years from the date the grant was approved.  Applications may be subject to audit.

Applications for the COVID-19 Additional Business Support Grant are now being acceptedthrough the Department of Treasury and Finance application portal.

Eligibility Guidelines and Frequently Asked Questions are available to assist in completing your application.

Applications can be submitted until 17 October 2021.

Current business restrictions

Learn about the current restrictions for operating your business in Queensland, including changes to collecting customer information.

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Business assistance finder

Find coronavirus (COVID-19) financial assistance and other relief measures for your business.

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Industry and sector support

Find dedicated coronavirus (COVID-19) assistance for your industry or sector.

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Health and safety

Know your work health and safety obligations to operate your business safely and keep staff and customers safe.

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Supply chain support

Find supply chain support and manufacturing opportunities in response to coronavirus (COVID-19).

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Leasing support

Learn about assistance and support available for commercial tenants and landlords to help with lease arrangements.

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Managing employees

Learn about resources and support available to help manage your staff through coronavirus (COVID-19).

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Finance and funding

Read information about managing your finances and cash flow to assist in your business decision-making and recovery.

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Risk assessment and business planning

Find out how to prepare and protect your business from risk, including business continuity planning, surviving economic downturns and avoiding scams.

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The ACT Government will provide support for small businesses in the ACT facing a significant loss in revenue due to the current lockdown in the ACT.

COVID-19 Business Support Grants

The ACT COVID-19 Business Support Grants will deliver support of up to $10,000 for employing businesses and up to $4,000 for non-employing businesses over the three-week lockdown period where those businesses’ turnover has declined by 30 per cent or more as a result of the COVID-19 health restrictions. This program is jointly funded by the ACT and Australian Governments.

  • Eligibility will include:
    • Registered in the ACT as verified by an ABN and able to demonstrate primary operation in the ACT as at 1 April 2021;
    • Have an annual turnover of more than $75,000 (excluding GST);
    • Be registered for GST as recorded on the Australian Business Register before April 2021; and
    • Have total Australian payroll of less than $10 million.

More details on this program will be available soon.

COVID-19 Small Business Hardship Scheme – up to $10,000

Eligible small businesses will soon be able to apply to the ACT Government to receive credits for payroll tax, utility charges, rates and other selected fees and charges up to a maximum of $10,000 per operator. To be eligible for credits the applicant must be able to demonstrate 30 per cent loss in revenue.

This scheme is for small businesses with a turnover between $30,000 and $10 million per annum.

Small businesses can apply for up to $10,000 of support in the form of credit.

  1. Payroll tax
  2. Utilities
  3. Rates
  4. A range of business licence fees and charges.

More details will be available soon.

Express your interest in these schemes.

COVID-19 Disaster Payment

Employees who are unable to earn an income during the lockdown may be able to access the Commonwealth Government’s COVID-19 Disaster Payment.

Payment amounts will vary from $200 to up to $750 depending on the hours of work lost during the lockdown and other eligibility criteria.

More information about the scheme and how to apply is available on the Services Australia website.

Essential workers

Information about the classification of essential workers.

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The Territory check-in app

Information about The Territory Check In app and how to set it up as a business.

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Safety supervisors & contact tracing

New requirements for COVID-19 Safety Plans, COVID Safety Supervisor and collection of customer contact details.

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Business guidelines and safety plans

Guidance and checklists to restart your business

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Cyber security

Be alert for cyber threats and stay safe online.

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Wellbeing support

Help you if you have lost your job or your income has been reduced because of coronavirus (COVID-19).

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Quarantine workers testing

Directions outlining testing regimes for quarantine workers

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Territory Business Lockdown Payment Program

This program has been established to provide immediate financial support to businesses during a lockdown period.

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Dealing with coronavirus

To help you manage business disruption associated with coronavirus (COVID-19), we’ve put together a range of support information focused on the needs of small business owners. This includes:

Restrictions on business activities

Restrictions in the Perth and Peel regions will continue to ease from 12:01am on Tuesday 6 July. . Find out what this means for your business (updated 7 July 2021).

Western Australia has commenced a six-phase roadmap for easing coronavirus restrictions. Phase five will commence on Wednesday, 23 June 2021. Find out:

Federal Government support packages

Managing your business

Coronavirus (COVID-19) has had a significant economic impact on WA business. To help you cope in the current environment, we have developed the following information resources:

Employer obligations

If you employ staff, you may have questions about what happens if they need time off work for self-isolation or if your business needs to temporarily close.

If your business operates under the WA state industrial relations system (which covers sole traders, micro businesses, unincorporated partnerships and unincorporated trust arrangements), visit the Department of Mines, Industry Regulation and Safety website for information regarding employment impacted by COVID-19. While many micro-businesses fall within this system, you can confirm your business structure via the ABN Lookup and checking the structure recorded under ‘Entity type’.

If your business operates under the federal industrial relations system (which covers businesses such as ‘Pty Ltd’ companies), visit the FairWork website for information on coronavirus and Australian workplace laws.

Support and advisory services

Business, financial and emotional support is available from a range of organisations, this includes:

  • Our free business advisory service provides with guidance on your business performance, cost cutting measures you can take or how to diversify your services to try and mitigate the impact. If you’re located in regional Western Australia, you can also access our Business Local service.
  • Eligible businesses can apply to the Australian Tax Office (ATO) for tax relief on certain tax obligations, such as deferring tax payments. Read the ATO’s information on Covid-19, call them on 1800 806 218 or speak to your tax professional so that they can work with you to find a solution.
  • The Financial Counsellors’ Association provides free and confidential support. They can provide you with information, strategies and guidance to help you with any financial difficulties you are experiencing.
  • The Australian Banking Association provides a list of the hardship team contact details for most banks in Australia. These teams can help you in times of financial hardship.
  • beyondblue and Ahead for Business have free online resources to help with emotional support. You can also seek help by phone

Mental health resources

Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health.

An online and telephone clinic providing free assessment and treatment services for Australian adults with anxiety or depression.

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

GriefLine is Australia’s only dedicated grief helpline service that provides counselling support services free of charge to individuals and families who are experiencing loss and grief. Not just loss of life; also can be relationship break downs, loss of employment, loss of routine etc.

7 Cups is a website which provides online therapy and free support to people experiencing emotional distress by connecting them with trained listeners. The listener, trained in active listening, interacts with the person seeking help via an anonymous and confidential chat.

Free online and telephone service that supports young people aged between 12 and 25 and their families going through a tough time.

A telephone and online support, information and referral service, helping men to deal with relationship problems in a practical and effective way.

An innovative website that can help you find free and low-cost, trusted online and phone mental health resources.

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