COVID-19 crisis management

Helping your business navigate this difficult time

AroFlo is here to help

The COVID-19 pandemic has placed unprecedented stress on businesses around the globe.

In uncertain times such as these, many businesses will be forced to take measures to ensure they survive and can prosper again once things are back to normal.

We’re here to help you through this difficult period as best we can.

On this page, you’ll find resources which are relevant to the field service industry, from government bodies, us and our partners.

As the situation is developing fast, we’ll make sure to update this page regularly.

Our latest updates

Taking care of your mental health during uncertain times

If you are feeling anxious & nervous about what lies ahead, this is normal and you are not alone.

read more
AroFlo Forum

Important message from AroFlo about COVID-19

You will continue to receive excellent service
& technical support from our team.

read more
Tips for working from home

Staying mentally healthy when working remotely

A list of common working from home concerns
& what you can do to alleviate the impact.

read more

Support for Australian businesses impacted by COVID-19

Below you’ll find all the government assistance available to trades businesses. We’ll endeavour to keep this page up-to-date as more updates become available.

Cash flow boost
The ATO is providing temporary cash flow support to small and medium businesses and not-for-profit organisations that employ staff during the economic downturn associated with the coronavirus.

JobKeeper payment for sole traders
The government is providing a JobKeeper payment of $1500 per eligible employee, per fortnight to eligible sole traders for up to 6 months. The aim is to support sole traders to maintain their income and relationship with their employees. A sole trader may be eligible if their turnover has reduced due to the impact of the COVID-19 outbreak.

JobKeeper Payment for Employers & Employees
The government is providing a wage subsidy of $1500 per employee, per fortnight to eligible businesses for up to 6 months. Businesses who have been significantly impacted by the Coronavirus pandemic will be eligible to receive payments, starting from the first week of May 2020.

Apprentice Support
If you employ an apprentice or trainee you may be eligible for a wage subsidy of 50 per cent of their wage paid from 1 January 2020 to 30 September 2020. You can register for the subsidy from early April 2020.

Coronavirus SME Guarantee Scheme
For the next 6 months the Government has offered to guarantee 50% of loan amounts offered to small and medium sized businesses with an annual turnover of less than $50 million.

Instant asset write-off
The instant asset write-off threshold has been increased from $30,000 to $150,000 and expanded access to include businesses with aggregated annual turnover of less than $500 million (up from $50 million). This applies from 12 March 2020 until 30 June 2020, for new or secondhand assets first used or installed ready for use in this timeframe.

Casual employee income support
Casual employees who can’t work because they are sick or need to self-isolate will have waiting periods waived to access income support payments.

Business support:
The Victorian Government has launched the $500 million Business Support Fund to help small businesses survive the impacts of the coronavirus (COVID-19) pandemic and keep people in work.

Business mentoring:
The Victorian Government is offering free business mentoring to help businesses deal and recover with the pandemic.

Payroll tax deferred:
For SME’s whose total wages is less than $3 million will have their payroll tax for the first three months of the financial year 2020/21 deferred until 1 January 2021.

Grant for Small Businesses:
NSW Government announces grants of up to $10,000 to provide rapid financial relief administered through Service NSW to those businesses struggling due to the COVID-19 slowdown.

Payroll tax waiver:
The NSW Government is providing a $450m payroll tax waiver which will help businesses save a quarter of their annual payroll tax bill.

Public asset maintenance:
The NSW Government has promised to bring forward the maintenance of public assets to the value of $250 million.

Targeted Small Business Grants Program for Apprenticeships and Traineeships:
The targeted Small Business Grants Program provides a $5,000 grant for businesses that hire an apprentice or trainee in the tourism, hospitality, building and construction, and manufacturing industries. Funding for this measure has been brought forward.

Small business emergency support grant:
To assistant affected small businesses in identified industries, grant payments of $2 500 are now immediately available.

Payroll tax waiver:
Payroll tax waivers for the hospitality, tourism and seafood sectors and for Tasmanian businesses with payrolls less than $5 million which have been impacted by coronavirus to ensure that these businesses will pay no payroll taxes for the entire 2019-20 year.

Business and jobs support fund:
A $300 million fund created to support individual businesses and industry sectors directly affected by the COVID-19 outbreak. Further information will be provided as it becomes available.

6-month payroll tax waiver:
Businesses with Australian grouped payroll of up to $4 million won’t need to pay payroll tax from April to September.

Mentoring and one-on-one support:
Mentors are available to support impacted small businesses and will focus on financial mentoring, extending the Mentoring for Growth program.

Payroll tax relief:
The Queensland government is providing businesses one or more tax relief options to help with the effects of COVID-19, including refunds of payroll tax for 2 months.

Jobs support loan:
The Queensland Government has made available $500 million as low interest loans of up to $250,000 to businesses and non-profits financially impacted by Coronavirus.

Payroll tax deferral:
All ACT businesses with Group Australia-wide wages of up to $10 million can defer their 2020-21 payroll tax, interest free until 1 July 2022.

Fast track government projects:
The ACT government will continue to fast track development application approvals to allow work to continue in the ACT’s construction sector.

Payroll tax exemption:
The payroll tax exemption for hiring Territory employees has been extended to June 30, 2021.

Home improvement scheme:
Northern Territory residential property owners will be eligible to receive one time grants of up to $6,000 to complete permanent physical improvements to their premises if homeowners contribute $2,000 of their own money. Work can include physical improvements, repairs or maintenance services.

Small & medium business grant:
Businesses with payroll of between $1 million and $4 million to receive a one off grant of $17,500. No application necessary

Payroll tax threshold brought forward:
$1 million payroll tax threshold brought forward by six months to July 1, 2020

Mental health resources

Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health.

An online and telephone clinic providing free assessment and treatment services for Australian adults with anxiety or depression.

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

GriefLine is Australia’s only dedicated grief helpline service that provides counselling support services free of charge to individuals and families who are experiencing loss and grief. Not just loss of life; also can be relationship break downs, loss of employment, loss of routine etc.

7 Cups is a website which provides online therapy and free support to people experiencing emotional distress by connecting them with trained listeners. The listener, trained in active listening, interacts with the person seeking help via an anonymous and confidential chat.

Free online and telephone service that supports young people aged between 12 and 25 and their families going through a tough time.

A telephone and online support, information and referral service, helping men to deal with relationship problems in a practical and effective way.

An innovative website that can help you find free and low-cost, trusted online and phone mental health resources.

Need to get in touch?

Email a request

For non-urgent enquiries,
send us a support request via
AroFlo and we will contact you within one business day.


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