Hindmarsh Plumbing Case Study

As a leading plumbing company, there’s a lot that Hindmarsh Plumbing needs to do to stay ahead of the game. But for General Manager Ben Harrington and Service Manager Daniel Hogan, it’s a responsibility they’re proud to uphold.

With a long history beginning in 1973, the business has seen a lot of change in the commercial plumbing industry over the years. But for both managers one thing has remained the same throughout, a constant drive to build trusted relationships while delivering safe and hygienic water and gas infrastructure now and into the future.

This doesn’t, however, mean that Ben and Daniel aren’t constantly looking for ways to improve their operations and in 2014 their search for business automation led them to AroFlo.

Now with 151 employees and counting, the business has left behind its pen and paper methods and secured a job management software system with a set of features capable of meeting its ever-expanding needs.

Hindmarch Plumbing

Business Profile

What they do: Plumbing, construction, water, and gas infrastructure

Who they help: Commercial, Domestic, Defence, Aged Care, Health, Education and Facilities/Venues

With AroFlo since: 2014

Located in: Hindmarsh, SA

Industry: Plumbing & Construction

Number of employees: 151


For the team at Hindmarsh Plumbing, each day began same way, with the service team having to collect their job sheets every morning before attending a job.

For office staff, this manual process demanded excessive amounts of time which only increased as more and more employees joined the business. Inefficient administration processes alone were sapping a huge number of working hours and this was beginning to affect other parts of the business.

What the business needed more than anything else was an automated web-based system capable of eliminating paperwork and incorporating every aspect of job delivery into one easy to use solution.


For Hindmarsh Plumbing the a-ha moment came when they discovered AroFlo and saw how its features covered every professional requirement they had for a software solution. This included everything from scheduling, purchasing, timesheets and invoicing to compliance and reporting.

Having previously commissioned a custom-built program that eventually failed to meet their business requirements and cost-benefit testing, the team knew exactly what they were looking for and decided to roll AroFlo across the entire business after seeing the software in action.

With paperwork all but eliminated the team now had time to grow while also increasing their reporting and job tracking capabilities.

“AroFlo has enabled us to gain efficiencies by going paperless. Our plumbers are now able to access jobs and information in real-time rather than constantly visiting the office”, says Ben, a stark contrast to how Hindmarsh Plumbing once operated.


After just a year the entire service team at Hindmarsh plumbing were using their AroFlo system to its fullest potential. With increased productivity and reduced travel time, plumbers could now focus completely on getting the job done, while admin staff could finally get on with keeping the business running proficiently and smoothly.

Hindmarsh Plumbing now has the means to secure larger and more profitable commercial and government contracts and with AroFlo’s project management capabilities they can easily keep on top of every detail across large projects.

For Ben and Daniel, the future is theirs to decide, but with a system in place that’s capable growing with them, it’s unlikely you’ll ever see pen and paper methods used at Hindmarsh plumbing again.

Today Hindmarsh Plumbing benefits from:

  • Increased productivity
  • Reduced invoicing times
  • More billable hours
  • Faster timesheet entry
  • Interconnectivity between field and office
  • Improved internal automation

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