During uncertain times it’s not uncommon to see radical shifts in customer behaviour. As a tradie or service professional specifically, you’ve no doubt had to adapt to large changes caused by economic and social forces in the past.
However, COVID-19 is unlike anything we’ve seen before and its effects are still being felt right across the world and this will likely continue until a vaccine is developed.
If you interact directly with customers in your line of work, you’ve no doubt noticed how their concerns about your professional conduct have settled squarely on the need for personal health and safety.
There is a real and very valid fear amongst many people that letting anyone, even a tradie or service person into their home or business is actively placing them at risk of contracting COVID.
This is a concern that must be addressed in your everyday business practices because, even after the all-clear is given, it’s likely this fear will not disappear for a long while as it remains fresh in recent memory.
In this article, we’ll cover several practical solutions you and your team can employ to help keep your customers feeling safe and reassured that you have their best interests constantly in mind.
What you’ll find in this article:
- Communication strategies
- Plain-view hygiene tactics
- A discussion of body language
- Using documents to reassure clients
- Methods for reinforcing professionalism
These topics are self-contained, so feel free to scroll to the points that apply to your business practices.
Increasing your communication with customers