We’re here to help

We go the extra mile to make sure
you succeed with AroFlo.

Need to get in touch?

Email a request

For non-urgent enquiries, send us
a support request via AroFlo and
we will contact you within one business day.

GO TO EMAIL SUPPORT

Give us a call

8:30am – 5:00pm (AEST)
Monday – Friday

Emergency after hours support also available.

AU
03 9259 5200
NZ
09 8871 130
USA
650 282 4487

Chat with us

Got a quick question?
Start a chat with an AroFlo expert
8:30am – 5:00pm (AEST)
Monday -Friday

START A CHAT

AroFlo support services

Our consultative approach to support is the cornerstone of everything we do at AroFlo. Our customers tell us it’s what makes us stand out from the crowd.

We are devoted to consistently providing excellent customer service. To help us do that, we monitor customer feedback via Delighted. As of January 2020, Delighted has our customer satisfaction score tracking at 100%.

Our in-house industry experts take the time to really get to know your business and how you operate. That means they can tailor a training and support program to your needs and get you up and running with AroFlo quickly.

No matter where you are, our friendly team is on hand to assist via live chat, email, or over the phone.  Our secure remote support portal lets us share your screen for rapid troubleshooting.

Let us help shorten the learning curve so you can start running your business more efficiently with AroFlo.

Software Advice Customer Support for Plumbing Estimating Software Jun-20

“Thank you to the wonderful staff at AroFlo for great customer service and the ongoing support provided through the webinars and in the one-on-one sessions. I am a very happy user of AroFlo!”

Patricia Annett, Sterling NT

Flexible training and support options

   
AroFlo Success Consultant
Your dedicated expert to make your transition to AroFlo run smoothly.

 Phone Support
Specialised support by phone using our secure online support portal.
 Up to 30 minutes per month.
Pre-paid support packages also available.

Unlimited

 Live Chat
Get instant support from the AroFlo team.

Interactive Tutorials
Learn-and-play following our simple pop-up guides directly within AroFlo.

Online Help Centre
Find your answers in our comprehensive help directory.

Email Support
Log a support request for a system issue or make a suggestion for improvement.

Give us your feedback

We’re always on the look out for new ideas to make our product even better. When customers approach us with feedback or suggestions, we always listen.

Many of our new releases are first tested on customer groups, providing us with valuable insight on what works and what needs adjusting.

Everything we do is geared towards making your life easier – our product enhancements, support services, and our plans for the future.

We succeed when you succeed – it’s as simple as that!