Remote online support
Here at AroFlo we embrace the cloud business model completely, not only is our product a cloud based system so is the support we provide to our clients. By using a cloud based service and support model we are able to support more clients, and service them faster.
As service industries are often volatile and require ever changing schedules, for emergency call outs and the like, we are able to move with you. If you have a training session booked with us and you need to change it we are able to accommodate your needs. We can do this more readily than the old model, were you need to book a site visit. Remote support provides instant assistance and enables or customer service team to help you when you need it.
Just a Mouse Click Away
Using remote support in AroFlo is like having an AroFlo customer support person sitting right next to you just when you need them. With just one mouse click you can have a support person looking at your screen and solving your problem instantly.
We believe our customer service is second to none; we pride ourselves on providing more than just answers to your questions. We make sure we understand why you need help and make sure you know what you are doing. We believe that customer service is more than just answering your questions, your questions help us understand how you use AroFlo.
Our training is designed around your business, we understand that every business is different and will need to be trained to suit their unique needs. When implementing AroFlo you will get the training you need and when you need it. By providing our training via remote session we have the flexibility to work with you when you are available.