Let's talk about your WorkLife before AroFlo
Specialising in reactive and routine maintenance for schools, care facilities, and residential properties means being ready, swift and accurate, no matter the issue. Infinite Maintenance handles it all with an innovative package model, covering all the essentials for their clients in one place. With that level of service and flexibility comes a lot of important details. Hours, scheduling, locations, specific services, staff, and updates: the team has to juggle their work and make sure clients get all the essential details as soon as possible.
Job cards and run sheets had to be completed as soon as a job was finished, and the team spent a lot of valuable time filling out documents by hand. Then, it was off to the office to be collected and reviewed, which meant even more hours after the job was done.
Nathan Annand, director of Infinite Maintenance Solutions, saw how these manual cards and timesheets cut into more than work hours—they cut into time with family. It might have been the easier option before, but their business model focused on providing streamlining and professional solutions, so Nathan felt it was time to upgrade.
He saw that tech and software were being designed to solve these many issues for trade businesses and knew that job management software was the way to go forward. Infinite Maintenance Solutions needed something that could match its pace and enhance its services. Nathan saw the potential and chose AroFlo in 2019.
What's been the major impact on your business?
Infinite Maintenance keeps clients in the loop at every step. Before, this meant plenty of back-and-forth phone calls to clients, as many weren’t on-site to track projects and see progress. Infinite Maintenance serves time-sensitive, essential sectors like childcare, aged care, schools and residential services. So it makes sense that the clients hiring the team want quality work, the right documentation, and to stay informed of every step.
AroFlo’s automatic updates and detailed reporting mean Infinite Maintenance can fully embrace its business goals and provide its clients with all the information they need through the service process. Need photos of job progress? Done and direct to a client’s inbox, thanks to AroFlo’s all-in-one reporting.
Scheduling around reactive and routine maintenance checks means efficiency is vital. Infinite Maintenance Solutions saw an immediate boost to their efficiency, using AroFlo’s features to set up their own automated scheduling and event reminders, enhancing the service they could provide to their customers. Not only was Nathan seeing results, but glowing reviews from satisfied clients:
“It is the perfect solution to streamline your services and increase professionalism.”
Handwriting and double-handling schedules, timesheets and job cards weren’t just annoying; it was inefficient! Infinite Maintenance Solutions provides a swift turnaround as part of its services, so the slower pace and risks of manual entries simply didn’t match its business values. AroFlo’s all-in-one job management software had all the features they needed to provide the best for clients. As Nathan puts it,
“AroFlo had everything we wanted to achieve. Tasks, quotes, scheduling, invoicing, document storage all in one place.”
Now, with AroFlo, there’s no longer a pile of documents to sort through at the end of the workday. The simpler, easier system takes the pressure off essential reporting and saves the team hours every week, boosting staff productivity by 30%.
With all these features, how long could AroFlo implementation take? For Infinite Maintenance Solutions, it took a week from sign-up to going live. During the process, the team had round-the-clock support to set up and onboard, and once they were live, Nathan found the help guides could solve most issues. And when help guides aren’t enough, the support team assists quickly with any questions or problems.
How are things going now you're up & running?
Since implementing AroFlo, Infinite Maintenance Solutions has been able to provide top-notch service and professionalism while saving time. Take it from Nathan:
“AroFlo provides us with the ability to streamline our business and provide clients with the best possible service.”
Streamlined reporting and invoicing have transformed a 5-day invoice turnaround into a same-day turnaround, giving Infinite Maintenance Solutions steady cash flow and more control over its financials. For the team, timesheets have gone from 20 minutes to a breeze, and AroFlo’s easy time-tracking means nothing gets missed in the payslip.
With 10 minutes saved per job and lifting the stress of filling out job card after job card, the team can complete jobs faster. Those minutes add up weekly, meaning more time is free to be flexible and available for their customers, taking on more work with less effort. At the end of the workday, there is no more worrying about whether all the bits and pieces have reached the office; AroFlo’s cloud-based software means it can be accessed anywhere, at any time.
Most importantly, Nathan is able to spend more time at home with the family rather than long hours in the office. Thanks to AroFlo’s impact, Nathan and the entire team at Infinite Maintenance Solutions can make the most of their time, and we’re glad AroFlo could be the solution they needed.
