The vision was clear, create hassle-free processes from engagement to delivery via a single software platform

The first in a long line of smart decisions, Jogen made the right call when they decided to tackle their operational issues head-on and find a better way of doing things. Adam diagnosed the number of minor issues the business was experiencing as being underpinned by one central problem: ‘a clunky back of house’.

In other words, this meant core processes such as purchase orders and timesheets were highly inefficient, which inevitably affected cash flow and made it difficult to manage customers and find ideal clients.

This naturally led to the realisation that a platform change would be necessary for Jogen’s continued success. After some research and a few demos, they settled on AroFlo for its ability to cover entire workflows end-to-end and eliminate costly business inefficiencies such as double-handling and manual data entry.

After acquiring a new platform that could easily facilitate Jogen’s operational needs, John decided that simply implementing a new software system and expecting everything to work out wouldn’t result in his dream of ‘hassle-free’ operations.

To continue the momentum, Jogen engaged PROTRADE United for expert advice on what to do next and how to use AroFlo’s tools to get there.

Combining AroFlo’s software and PROTRADE’s knowledge saw Jogen instantly begin improving how they did business.

Leaving their outdated software behind, John and the team began embracing all the opportunities AroFlo creates for better operations. Timesheets, purchase orders and invoicing were made clear and easy with software that was up to the task of providing for a growing business. Anything the software couldn’t offer was handled through AroFlo’s API capabilities, which saw Jogen engage with takeoff partner Groundplan and lock in a tailored quoting process that’s as quick as it is easy to perform.

But that’s just the operational side of the business. While John and the team were hard at work building and futureproofing their processes, PROTRADE was hard at work helping John and his son Adam to grow as directors and business owners. With advice, courses and resources available on demand, John was empowered to tackle the big issues affecting his future as a trade business owner, namely effective staff management and dealing with life outside of work.

It wasn’t easy, and John openly admits, “The journey (of a trade business) is never a straight line.” But with PROTRADE’s support and AroFlo’s reliability, Jogen is now ready for every twist or bump in the road ahead.

According to John, the first month of AroFlo was “a shock to the system.” Flash forward a year, however, and the result is night and day. Jogen now has everything in place to run independently, and the team is focused entirely on the future.

They’re still actively engaged with PROTRADE as well, and John is adamant about continuing the relationship, stating that “even though we have been open for 35 years, there is always room to improve.” That improvement now comes in the form of carefully developed plans guided by PROTRADE’s experts and supported by AroFlo’s tools.

For John and the team, the only path is up. And to any would-be trade business owner looking for an assured pathway to success, Jogen stands as an example of what the right tools and the right advice can do to support the future of a growing trade business.