Let's talk about your WorkLife before AroFlo
Like any good small business in Australia, part of Lady on the Roof's success can be attributed to good management and part of it to successful improve and, as its owners put it, 'seat of the pants' operations.
But that's the mark of good operators, the ability to innovate in the moment and keep things moving forward no matter the challenges that crop up along the way.
And, in reality, any good trade business run by skilled tradies can get away with being a little bit disorganised. It's just that rapid growth without proper business infrastructure can quickly leave you drowning in success, which is exactly where Lady on the Roof landed itself after a period of sustained momentum.
They knew that change and better operations were on the front doorstep, and on a good recommendation, they started their AroFlo journey in 2022.
What's been the major impact on your business?
Operating as a small enterprise, the potential offered through adopting job management software was huge for Lady on the Roof. AroFlo's scalability was a big win for the business; with all the tools they needed within one software, there was no worrying about what to do if the business grew further down the track. Trade business-specific software also proved to be a night and day difference from how Lady on the Roof operated previously, and the duo admit freely that Apple Calendar had taken them as far as it could.
But that's what you get when you invest in a solution rather than making the best of how things are. You also get something that all small trade business owners should have, assurances. There's no lost sleep over outstanding invoices or misplaced paperwork anymore. Now everything is logged in AroFlo and indexed in an orderly fashion, which also means it's super easy for the duo to streamline their processes further as they go.
The process of implementing the software was just as smooth and done in easily digestible stages, something both husband and wife attribute to AroFlo's hands-on training and active support. As the duo put it, 'once we transferred our booking system, the rest followed and the more we used the system, the easier it became to learn new things'.
All-in-all, it was a blistering implementation for Lady on the Roof, helped immensely by both partners taking a week off to transfer their entire business over to AroFlo.
Now with everyone on the same system, it's so much easier to streamline jobs, and the problem of continued growth creating unmanageable workloads has evaporated entirely.
How are things going now you're up & running?
After a year of operating with AroFlo, there are big things cooking at Lady on the Roof. Whether it's on a desktop or on a mobile device, quotes, bookings, job photos, and more are taken in by the business and handled on the spot. There's no worrying about crossed wires or lost information between the office and the field, and that gives the partners the freedom to take bookings on the road and seize every opportunity that comes their way.
The best part is that there's no end in sight when it comes to growth at Lady on the Roof, and with a third employee on the way soon, it's all up from here.
But that's just what you get when you back up a husband-and-wife small business team with the infrastructure they need to focus on success rather than operations.
