Building a family-owned business while maintaining the same level of care for customers can be challenging

Before AroFlo, the process of logging jobs meant no one at Reed Plumbing and Drainage was a stranger to trekking back to the office after work.

The team used digital cameras to take photos on-site, which resulted in SD cards frequently being lost or misplaced. Back at the office, this made keeping track of individual jobs files an absolute nightmare.

Double handling was also a constant issue, with staff members often having to manually type notes and download photos more than once across the life of a job.

These problems by themselves were bad enough, but an ever-growing team also meant that more and more paperwork was piling up at the end of each day. With issues mounting, the team at Reed Plumbing and Drainage knew that to future proof their success, they first needed to leave behind their outdated practices and seek a new way of doing things.

After searching for a solution that met their needs, the team was pleased to settle on AroFlo. It’s scalable design, quick implementation and comprehensive training were a perfect fit for a company just starting to incorporate job management software into their business structure.

The ability for employees to work remotely was also a concern for Reed Plumbing. However, with its Field interface automatically syncing any changes to job cards, staff back at the office were suddenly able to keep up to date with what workers are doing any time.

But the changes didn’t end there. With documents able to be digitised and every photo now stored in the cloud, Reed Plumbing could finally focus on growth instead of endless admin work. Other favourite features include a full accounting package integration with Xero and AroFlo’s built-in GPS software that makes scheduling jobs for workers in the field a completely painless process.

With a cloud-based job management system at their side, Reed Plumbing and Drainage Solutions are now ready to meet whatever challenges tomorrow brings. The business has taken on more employees and increased both its client base and workload since using AroFlo.

Jobs are now customised to clients’ exact needs, eliminating extra paper work and letting employees load photos onto individual client cards and file them as one in AroFlo’s digital system, keeping on-site admin to a minimum.

Back at the office, staff benefit from enhanced cost management and quicker invoicing, meaning more billable hours and more cash flow for the business.

Overall, the changes brought on by making the switch to AroFlo have enabled Reed Plumbing to finally focus entirely on planning their future, rather than worrying about managing the present.

Now the business enjoys:

• Next day invoicing

• More billable hours

• A completely paperless workplace

• An 80% increase in field admin efficiency

“Since using AroFlo, we’ve cut down on travel time and travel costs, increasing our productivity and also our revenue.” Jon Reed, Director - Reed Plumbing and Drainage Solutions