Operating on a national scale while still having time for the small details

For True Blue Plumbing, three main concerns prompted the search for a new way of doing things. Firstly, the business had reached a point where it couldn’t grow any bigger without a system to provide additional operational control and oversight.

Secondly, traditional phone calls no longer allowed technicians to reach clients with the same level of effectiveness as they had in the past. The inability to send reminders and instructions to customers often meant that appointments were missed, leaving field staff waiting until the next job, costing the business thousands of dollars a week in lost billable hours.

Thirdly, the business required greater reporting capabilities to provide the insight and clarity that their customers demanded.

After a month of hard work, the team at True Blue Plumbing had already begun to master their new job management and customer correspondence system. With everything from field operations to administration now running on a single system, the business finally had the means to scale effectively and grow from around 25 staff to over 50.

With staff productivity now at an all-time high, the business enjoys increased billable hours, decreased paperwork and 100% software uptake across the entire business, all thanks to AroFlo’s easy-to-use suite of job management tools.

The results speak for themselves, and a year down the track and everyone at True Blue Plumbing has the same thing to say:

“We don’t remember how we ever used any other system.”

AroFlo was the perfect solution to meet the objectives that the team at True Blue Plumbing had set for themselves. With fully customisable business units, the company could quickly establish a custom-built system for each state or territory of operation, allowing them to grow without fear of their upscaling strategy ever becoming uncontrollable or ineffective. Each business unit could also function autonomously using AroFlo, with individual forms, checklists and stock prices all held under specific units rather than drawing from one set structure.

“AroFlo is a system that caters to businesses of all sizes and allows you to grow with the comfort of knowing that everything is under control.”

A full SMS integration with AroFlo also meant that technicians could now communicate with clients using text messages, allowing them to greatly increase their contact effectiveness while cutting down on the number of customers who failed to meet their appointment dates. Staff also benefited from the improved messaging capabilities, with plumbers now discussing equipment pickups and drop-offs without engaging in a lengthy phone call.

Add to this that the business could now run complex reports in a matter of minutes, giving management a means of accessing rich business data on demand and using it to influence their future decisions and drive their success now and into the future.