Suppose your field crew reads the address on a job card as ‘3 Smith St’ instead of ‘8 Smith St’. They turn up at number 3 and complete the work when it should have been completed at number 8. You’ve now got double trouble – the folks at number 3 get home to find they’ve had work done that they didn’t request, likely didn’t want, and certainly won’t pay for, and the folks at number 8 are still waiting for what they wanted.
Or suppose a sales rep writes a part number unclearly when booking in a job. You turn up to install the requested item but the one you picked up from the supplier is not the colour the client thought they ordered, or is a more expensive model. The client either has to accept the incorrect item, or make another appointment with you – either way, they’ve been disappointed, and both your time and theirs has been wasted. You’ve lost some of their trust and you’ll need to work to regain it.
In the scenario above, where a customer receives the wrong product, their ultimate perception of your business will be based on how the problem is solved. But if this kind of thing happens too often, particularly with your regular clients, your business’s reputation will start to suffer. Clients only have so much patience for mistakes.
Also, now that so much of life is digital, handwritten quotes, purchase orders or invoices could make your business look dated and out of touch. Printed or emailed documents help give your clients confidence in your business.
A better approach
It’d be great if we could persuade all staff to write neatly all the time, but that’s probably unrealistic. Despite good intentions, people get busy and old habits die hard.
But imagine if you could eliminate handwriting from your business entirely, or at least minimise it. You can, with AroFlo’s cloud-based job management software. Everything you’re currently managing with pen and paper can be done in AroFlo – faster, and with a lower risk of error and confusion:
These are just a few of things you can automate with AroFlo.
What’s bad handwriting costing your business? Is it time to make the move to an electronic solution? When you’re ready, get in touch and we’ll put AroFlo through its paces for you. Once you see what’s possible, you’ll wonder how you ever did without it.