The bigger you grow, the more you value consistency and transparency while operating a trade business, and for the team at True Blue Plumbing, that mantra has seen them scale up to national operations.
From humble beginnings in the Melbourne suburb of Bayswater, the Victorian business quickly set its sights on the lofty goal of helping commercial and domestic insurance clients across Australia get high-quality plumbing reports in a timely and efficient manner.
The team prides itself on outstanding service and excellent customer communication, and with over 50 employees and counting, the business is showing no signs of slowing any time soon. Part of this is due to their decision to adopt AroFlo as their job management solution, and hand-in-hand with our software, they’ve found the success they deserve and reached their ambitious goals.
Inadequate reporting methods and an outdated communication system were the issues that plagued True Blue Plumbing before adopting AroFlo, prompting the business to search for a new way of operating while causing minimal disruption to their day-to-day.
Management felt the constant need for detailed reports yet lacked the tools to produce them while field technicians grappled daily with customers missing appointments and being uncontactable, often meaning that staff were forced to sit idle waiting for the next job. The issues faced by True Blue Plumbing were costing the business thousands a week in lost billable hours until AroFlo came along.
Now the team at True Blue enjoy a custom-built system that stakeholders at every level of the business love for its innovative design and efficient implementation. With each state or territory split into its own business unit, managers can now gather rich data and implement changes based on actionable intelligence rather than speculation. Technicians in the field can communicate with clients directly using text messages, increasing their contact effectiveness and cutting down on missed appointments.
The team put it best when they say:
“We don’t remember how we ever used any other system.” – True Blue Plumbing.
Now the only question left for True Blue Plumbing is where to expand next.
Read more about their story here, or book a tailored demo to see how our job management software and client communication tools can help you reach the success your business deserves.