Operating on a national scale while still having time for the small details isn’t the easiest thing to do, but for the team at True Blue Plumbing, it’s a challenge they love to tackle every day. Staffed by a 50 strong team and backed by a long history as specialist plumbers working in the insurance reporting industry, True Blue’s team pursue success by always searching for ways to consistently provide outstanding customer communication and quality plumbing reports to insurance builders across
But operating across such a large area while still providing the same consistent care to every client wasn’t always as easy as it is for the business today.
A lack of reporting tools meant analytics were tough to generate and utilise. While at the same time, timesheets and other business-critical processes like job checklists were often missed or inaccurately recorded due to ineffective manual processes.
Adding to these concerns was an outdated communication system with no way to tackle issues such as clients missing appointments or field technicians being unable to communicate their need for equipment easily.
Something had to change, and the team at True Blue Plumbing opted to revolutionise their operations with AroFlo’s job management system and inbuilt communication tools.Read on to find out more about their journey with our software solution.