What was life like before AroFlo?
When Vince Bagnato launched Smart Electrical Solutions, he focused on doing great work for his clients. But running a business meant more than just completing jobs.
Bagnato recalls that before using AroFlo, he was juggling everything manually, with no real system in place. He relied heavily on memory, struggled with time management, and didn’t always know if jobs were profitable until the end of the year. Stress levels were high, and profitability was unclear.
Organisation was another issue. He often found himself unsure of where to be and what was next. Everything lived in his head, which made it difficult to grow and almost impossible to scale.
What made you choose AroFlo?
Smart Electrical Solutions adopted AroFlo in 2022. At first, Bagnato had been considering another system, but after a conversation with his coach at Tradiematepro, he decided to give AroFlo a closer look.
The decision paid off quickly. What started as a scheduling tool soon became the backbone of the business. With coaching support from Tradiematepro, Bagnato began exploring deeper functionality, creating workflows and automations that saved time and boosted efficiency.
How did AroFlo change your day-to-day?
With AroFlo in place, Bagnato gained visibility across every part of the business. He could now see the numbers on each job before stepping on site, track time spent by staff, and manage materials, fees, and service charges with precision.
He no longer needed to guess whether a job was profitable. AroFlo made it easy to track costs in real time and calculate margins accurately. This shift helped him plan better and quote with more confidence.
Staff accountability also improved. Bagnato could check job photos, timestamps, and notes from anywhere, giving him full control without micromanaging. Everything was in one place and easy to access.
How has it impacted your clients?
Clients quickly noticed the difference. Communication became faster and more reliable, with property managers and tenants receiving updates before the team even arrived on site.
Bagnato appreciated the ability to keep entire conversation threads tied to a single job. That meant fewer missed details, faster response times, and clearer handovers.
At the end of a job, clients could review the work and sign off immediately using a phone or tablet. This not only added a layer of professionalism but also gave the team protection in the event of disputes. Photos, signatures, and job details were all documented and easy to retrieve.
What changed after working with Tradiematepro?
Although Bagnato had AroFlo installed, he was only scratching the surface of what it could do. With Tradiematepro’s guidance, he began building processes and automations that let the system work harder for the business.
One of the biggest shifts was learning to let go of old habits and embrace a more structured way of working. Bagnato admitted to being nervous about that at first, but soon realised how much more he could get done in a day.
Tasks that used to take hours became quick and repeatable. Instead of managing three jobs in a day, he found himself handling four or five with ease. He also had more time to focus on quoting and winning new work, which directly contributed to growth.
What role did AroFlo’s support and training play?
The onboarding process made a lasting impression. Bagnato expected to be overwhelmed by the size and complexity of the software, but the AroFlo training team made the process approachable and practical.
They worked around his schedule, helped tailor the setup to suit his workflows, and followed up regularly with new suggestions. Trainers remembered previous conversations, followed through on complex questions, and took time to understand the business goals.
For Bagnato, this level of support made a big difference. It meant he wasn’t just learning software features, but actually building a system that fit his business.
What's next for Smart Electrical Solutions?
Today, Bagnato no longer sees himself as just a tradesperson. He understands what it takes to run and grow a business and has the tools and support to do it well.
Having systems in place has not only improved how the business operates but also changed how clients see the company. The team presents more professionally, responds faster, and delivers a smoother experience from first contact through to final payment.
Smart Electrical Solutions is now more efficient, more profitable, and better positioned for the future.
