Scaling a business from a one-person operation to a full-fledged trade business involves the right systems

Back before expanding his business, George did what most sole traders do and kept his administrative work primarily ad-hoc. He’s the first to admit that business admin was slow at the time and ran entirely from Microsoft Office. He also lacked any data recording and reporting capacity, something any business needs to grow with confidence, no matter its size.

Growth means many things to a new business. It means more technicians out in the field, but it also means more administrative work back at the office. It means more jobs completed every week, but it also means more jobs to manage and clients to liaise with every day. For every positive increase a trade business experiences, there is naturally an increase in the negative parts of running a business.

So when the time came to get serious about starting his company, George knew that the only way he would succeed was to scale up the efficiency of his admin and operations alongside his workforce.

With this in mind, George went to work finding the right business software for the job, eventually settling on AroFlo after reviewing several other platforms.

AroFlo emerged as the clear winner to George for several reasons. First, AroFlo’s Australian-based support meant he always had help available in his time zone. Second, AroFlo’s scalability let Versadon grow its staff count without worrying about outgrowing the software. Third is AroFlo’s pricing structure, which George notes was “simple, easy to understand and straightforward, making it an easy decision.”

AroFlo’s many features also played a significant role in George’s choice of software. A favourite of his is AroFlo’s Documents and Photo Storage, allowing the team to keep photographic documentation of all the work they complete. It’s a serious time saver and is just one of many features the Versadon team has at their fingertips every time they log into AroFlo.

Another feature that’s made things easy for the team is online quote dispatch and acceptance. The ability to send structured quotes that are simple for clients to read and accept online makes everyone’s lives easier while boosting job acceptance rates.

It didn’t take long for Versadon to get up and running with AroFlo, either. Starting with the software as a sole trader meant George could tackle AroFlo’s features logically, following the progression of the company he was building. But AroFlo’s support of Versadon didn’t end after initial training, with George noting that even coming up to 4 years later, he can still get help with the software whenever he needs it.

You always know success when you see it, and it’s hard to miss when you look at what George Pesnikas has built. Together with AroFlo, the team at Versadon Plumbing enjoy stress-free days where no details are missed. Organisation comes first for the business, with staff able to keep on top of client information and jobs easily, schedule tasks efficiently and always complete work on time.

The business is still growing, too, with AroFlo providing a great starting framework for George and the team to iterate on as they decide the path the business will take in the future.

For George personally, AroFlo has allowed him to chase his dream of jumping from plumber to plumbing business owner, and he couldn’t be happier. 

His thoughts on AroFlo are clear: “I have no doubt in my mind that AroFlo was the best thing I ever did for my business based on its ability to help us grow, stay organised and communicate both internally and externally.”

That’s the power job management software has to improve the operations of any business regardless of its size. George has taken Versadon from one to seven without ever looking back, and the business’s success is a testament to his vision and commitment to operating better with AroFlo’s software.