Plumbing
Discover how Vegreville Plumbing & Heating achieved a 33x ROI and 15% revenue growth using Delight to automate outreach and engage existing customers.
Customers don't cancel. They drift to whoever stayed in touch. Delight is the Customer Marketing Agent that knows every customer's AroFlo history and keeps in touch with each one personally.
Miss a booked job and you'll hear about it within minutes. Miss an invoice and you'll know by Friday. Miss a follow-up and you never find out: no complaint, no cancellation, just a customer who quietly books someone else.
Delight, the Customer Marketing Agent for AroFlo, takes it on. It uses the job history and assets in AroFlo to decide who to contact, when and why.
When follow-up falls behind, past customers go months without hearing from you. The gap gets filled with expensive new-customer acquisition, and quiet weeks arrive with technicians on the payroll and nothing booked.
Do nothing, and the leak grows. Do it by hand, and things slip through the cracks. Use a generic email tool, and customers tune out. So most owners chase new business, which can cost up to 25x more than keeping a customer.
Personalised outreach is a job most teams were never hired for. Delight writes to each customer about their own history, every day, quiet or slammed. Preview each message 24 hours ahead, then see who came back and what it was worth.
Maintenance reminders, quotes that went quiet, services customers don't know you offer: Delight works through all of it. No sticky notes, no spreadsheets, nothing to remember.
