Let’s not beat around the bush; changing core parts of your business can be tricky, especially if you run a trade or service outfit that operates five or even seven days a week. After all, you’re busy solving problems for clients all day, and even finding time to sit down and learn the ins and outs of something new can feel almost impossible.
Maybe you’ve seen what other businesses have managed to achieve by moving over to a digital system, though, and you want a piece of that success too. But just like the reservations you have about learning something new, you worry that things won’t go right, or worse, will cost your business money.
After all, when you decide to digitise your trade or service business, you want to get it right the first time.
The benefits are hard to resist, as everything from tracking time, creating quotes, scheduling employees and even sourcing materials is faster and better with a digital solution. However, to get to that point, you need to navigate your way through mastering your new systems and sidestepping any potential issues that could hinder your progress.
Luckily, we’re here to help, and in this article, we’ll be covering the pitfalls you need to identify and avoid while digitising your trade or service business. We’ll cover each pitfall in detail and provide some helpful ideas to assist you in avoiding or dealing with issues proactively and successfully.
Using this article as a guide, you’ll have all the tools you need to digitise without fear and reap the benefits of what digitised systems and cutting-edge software offer you.
Pitfall 1: Letting tech resistant employees rule your business
Without a doubt, the biggest pitfall your business will face when digitising is whether the people who work for you are willing to take on the task of learning something new. We’ve covered how to manage tech resistance extensively in another article; check it out here if you haven’t already. But you and your team need to be fully committed to incorporating a digital system into your everyday work.
Be aware that tech resistance comes in many forms, and sometimes it’s not as easy to spot as you might think. Many people assume that technology resistance is the outright refusal to adopt new tech, but that isn’t always the case in the workplace. Take these two examples, neither of which are outright refusals to adopt a system and note how different they are while still being cases of employees resisting technology.
Your office staff were hesitant at first to adopt your new digital system, but with some encouragement, they started using it. They used it to great effect for a while, but you’ve begun to notice that their recent reports are often unfinished, and they outright aren’t using some functionality anymore.
One of your field technicians appears to very excited to start using your new digital system. However, even after repeated attempts to get them to sit down and start learning how to use it, they always have an excuse that gets them off the hook.
These two examples highlight just how different each case of tech resistance can be, and our advice is to keep communication open before, during and after you digitise. Whether it’s fear, anxiety, irritation, or a mixture of the three, open conversation is the answer to sidestepping the pitfall of employees resisting your attempts to digitise.